Their staff turn over is terrible but it is no wonder when you see how customers are treated. Our contract with them has had nothing but issues but they have taken no reasonability or effort to put things right. Months of radio silence and ignoring most of the complaint. Our experience with this company is appalling Zero Customer Service or care, even the CEO who I emailed on a number of occasions is not interested and insists the Head of Customer Experience will be able to investigate and resolve our issues. ![]() If no stars was an option then that's what I would rate as. In this day and age! All round just a terrible user experience. The other went into power saving mode, but did not have a setting automatically applied to allow the wifi attachment to wake the printer. That print job is now ruined and you'll need to start again. Pull it out and let the print job continue? Nope. Both printers had issues on delivery - one was holding back the last inch of paper and complaining about a paper jam. Only load one? No chance, it'll insist on using the other, despite one of them being named the bypass tray. Which paper tray it will select from is a lottery, despite both housing the same size of paper. ![]() The scan function is effectively defunct as a result. The other just does not connect properly for anybody but one person. One has just failed a couple of months outside of a 2 year warranty despite having a relatively easy life. Had the displeasure of having not one but TWO Xerox printers in the office.
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